Client Care and Quality Assurance
These terms and conditions set out the terms on which we will act for you and are provided to comply with the quality standards recommended by the Solicitors Regulation Authority and as part of this firm’s commitment to clarity of fees and quality of service. These terms do not affect the statutory and common law rules governing solicitors’ business although if there is a conflict these terms take precedence so far as permitted
In these terms “we” and “us” means the firm of Sinclair Gibson LLP whose address is 3 Lincoln’s Inn Fields, London, WC2A 3AA. A list of members of the LLP and their professional qualifications is available for inspection at that address.
Solicitors’ Code of Conduct
We are authorised and regulated by the Solicitors Regulation Authority, and our registration number is 658891. The rules imposed by the Solicitors Regulations Authority can be accessed at https://www.sra.org.uk/solicitors/standards-regulations/code-conduct-solicitors/
Instructions
You should give, or confirm, your initial instructions to us in writing. You should give us all relevant information and tell us as soon as possible of any changes to your instructions or circumstances so that we can represent your interests as effectively as possible. If you instruct us to act for a company or organisation we will assume that you have authority to do this, unless we are told otherwise. If you instruct us to act for clients jointly (for example, the executors of an estate, trustees or joint owners of a property) we will assume that you have authority to do this, unless we are told otherwise. If we receive instructions from you, we will deal directly with you. Our advice relates to the specific circumstances in which you are instructing us. You must not rely on it in different circumstances.
Client due diligence
The law requires solicitors to get satisfactory evidence of the identity of their clients and sometimes people related to them. This is because solicitors who deal with money and property on behalf of their client can be used by criminals wanting to launder money.
To comply with the law, we need to get evidence of your identity as soon as possible. Our practice is to run an on-line check to verify your name, address and date of birth. If this is not successful we may ask for further information to enable us to conduct another on-line check or we may ask you to produce paper documentation of your identity such as a certified copy of your passport or driving licence and a utility bill or other official document which includes details of your address.
If you cannot provide us with the specific identification requested, please contact us as soon as possible to discuss other ways to verify your identity.
Where enhanced due diligence is required, we reserve the right to charge time spent obtaining this information at the matter partner’s discretion. The fee for this will be capped
at £1,000. If you have any queries or concerns about this please raise them either with your contact partner or with the firm’s Monday Laundering Reporting Officer (MLRO), Henry Hickman.
People responsible for your work
We will inform you who in the firm is responsible for co-ordinating the work that we do for you and for reviewing our service. If appropriate, he or she may delegate work to others in the firm. They will discuss major changes in staff with you beforehand. Delegating work effectively makes sure that people with the right level of expertise and experience do the work as economically as possible. We will keep your case under proper review and will update you regularly on its progress, as well as keeping you in close touch with the fees that have been incurred.
Unless you instruct us not to, we may use emails to contact you or anyone involved in your matter. We cannot guarantee the security of emails, or when they will arrive. We are not responsible for any loss or damage caused by emails arriving late, or loss or damage caused by email security being broken. Although we are careful to make sure that our computer systems are free from viruses, we are not responsible for any loss or damage to you or your computer systems which is caused by electronic communication with us.
Fees and expenses
The level of our fees will depend largely on how much time we spend dealing with your case. We record time in units of five minutes. The charge-out rates of legal staff depend on their experience and seniority and will be reviewed from time to time. We will give you details of the rates of those working for you when you first instruct us. Our fees will take account of the rates in force when we carry out the work. Our fees may also take into account the factors set out in the Solicitors’ (Non-Contentious Business) Remuneration Order 2009. These include how complicated the matter is, the level of responsibility involved, the value of the transaction and the importance of the work. We do not normally charge separately for stationery, post, most phone calls or faxes. We will charge you for large amounts of photocopying, courier fees and long overseas phone calls. We will class these as disbursements. Value Added Tax (VAT) is charged, as appropriate, on our fees and on taxable disbursements. The VAT registration number of Sinclair Gibson LLP is 315 4055 33.
Estimates and quotations
When you instruct us, we will try to tell you the likely level of our fees. Unless we tell you otherwise, this will be an estimate only, not a fixed quotation. If you ask for a fixed quotation we will try to provide one, but it may not be possible to predict the amount of time we will need to deal with a matter. You may set an upper limit on costs. We will not do any work that will take our fees over this limit without your permission. If we provide a fixed quotation, this will only apply to the work we agree, in writing, at the time. If you then ask us to do extra work, we will charge you for the extra work.
Bills
We will tell you how often we will issue bills. This will usually be between every one and three months.
We will deliver bills to you by email and unless you instruct us otherwise in writing, by accepting these terms and conditions (see below, ‘Accepting these terms’) you
are consenting to bills being delivered to you electronically.
Where a bill issued by us is an interim statute bill, it will be expressly stated on the bill. Each interim statute bill will be a final bill for the period covered.
You are entitled to object to a bill by making a complaint to us in the first instance. If for any reason at the conclusion of the firm’s complaints process you are not satisfied with the outcome then you can involve the Legal Ombudsman as we explain in more detail below under the heading of Service delivery issues.
Where we have issued you with an interim statute bill, or a final statute bill, you also have a right to apply to the Court for an assessment of the bill under Part
Payment terms
You must pay our bills when you receive them. If you have still not paid a bill 30 days after you have received it, we may charge interest at the rate that applies to judgment debts or 2% above the base rate of our bankers, Messrs C Hoare & Co, whichever is the lower, from the date when we delivered the bill until you pay it in full. We may decide not to carry out further work until we are paid.
Service delivery issues
We aim to maintain the highest possible standards of professional skill and service. If you are not happy with any aspect of our work or have a complaint about a bill received from us, we would like to know as soon as possible, and you should initially contact the Client Partner who is responsible for looking after your work. We will try to deal with any problem quickly, and have an internal complaints procedure to help us deal with the problem between ourselves, a copy of which is available to you at any time on request. If, for any reason, at the conclusion of the firm’s complaints process you are not satisfied with the outcome then you can involve the Legal Ombudsman, who can be contacted at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333. The Legal Ombudsman’s address is PO Box 6806, Wolverhampton, WV1 9WJ. There are time constraints within which you can involve the Legal Ombudsman. You must complain to us or the Legal Ombudsman within three years of when you realised there was a concern. You should give us a minimum of at least eight weeks’ opportunity to resolve your complaint before you raise the matter with the Legal Ombudsman. In any event, you should refer your complaint to the Legal Ombudsman no later than six months after your last contact with us.
You may also be entitled to apply to have our charges reviewed by the Court, whether they are for contentious or non-contentious work. This procedure is known as assessment by the Court. The rules are set out in sections 70 – 72 of the Solicitors’ Act 1974. Except in exceptional circumstances, the Court will not allow a bill to be assessed more than 12 months after delivery.
Our Complaints Handling Procedure, which includes further details, can be obtained from our Managing Partner at lucy.gibson@sinclairgibson.com.
Responsibility for other lawyers working with us
If we instruct other lawyers in the UK or elsewhere to act for you, we will choose them carefully, but we cannot be responsible for their work unless we have agreed otherwise. We will usually charge the fees of counsel and correspondent lawyers as disbursements.
Advice on tax
We will only advise you about the taxation aspects of any proposed course of action where we are specifically requested to do so.
Ending your instructions and paying for work
If you instruct us on a matter we will assume that you want us to complete it. You may end your instructions at any time.
We may stop acting for you at any if there is a good reason for us to do so. Such reasons include but are not limited to: the identification of a conflict of interest; failure to
pay our bills or monies on account as agreed; failure to disclose material information or documentation; failure to give timely or reasonable instructions; giving improper instructions; inappropriate behaviour towards our members of staff
If we stop acting for you, or if we cannot complete the matter, we will charge for all of the work we have done. We will charge extra fees and disbursements for transferring the matter to another adviser if appropriate. We will keep your papers until you have paid all fees and disbursements.
Payments on account
If you instruct us on a litigation or family law matter, we will ask you for a payment on account of our own costs. This means that you make a payment to us to cover costs, but the payment remains your money until we issue a bill. We may also ask you for a payment on account of costs in other matters. We will not pay interest on payments on account.
It may be necessary for us to ask for additional monies on account of giving an undertaking to a third party on your behalf. If we instruct a third party on your behalf, whether verbally or in writing, you are liable for these costs.
By giving us money for an undertaking you give your irrevocable authority for us to give the undertaking and pay all monies secured by the undertaking. This means that once the other party has incurred costs in reliance on the undertaking, you are not entitled to receive this money back.
We are entitled to refuse to complete the transaction on incur a third party liability until payment of all monies requested on account has been made.
Any money received on your behalf will be held in our client account. Interest will be calculated and paid to you at the rate set by the firm’s interest policy which is based on
the rate set by C Hoare & Co or such other major bank with whom we may bank from time to time. That of course may change. The period for which interest will be paid normally runs from the date when cleared funds are received by us until the date of payment to you or any third party. The payment of interest to you is subject to a minimum limit £500 per annum.
Our policy is not to accept cash from clients. If notwithstanding this policy you deposit cash directly with our bank, we may decide to charge you for any additional checks we
consider are necessary to prove the source of the funds. Where we pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party.
You should be aware that cyber fraud poses a significant risk, particularly affecting email accounts and bank account details. Our bank account details appear on the face of our bills. Please note that our bank account details will not change during the course of any payment which we are instructed to receive or make on your behalf, and we will not notify you of any change in our bank account details in the body of an email. Bank account details will always appear in a PDF attachment. Please be careful to check bank details with us in person or over the telephone should you have any doubt.
Litigation
If you lose your case, the court is likely to order you to pay the other side’s costs. Even if you win and the court orders the other side to pay your costs, you are unlikely to receive the full amount. You are more likely to receive around 60% or 70% of your costs. Whatever the court orders, you are responsible for paying our bills
Funding
We do not provide services which are funded by legal aid.
If you buy legal fees insurance, you will still be responsible for paying our bills, whatever your arrangements with the insurer. You are advised to check as soon as possible to ascertain whether you have any insurance policies which may cover all or part of your legal costs. If so, you should notify the insurer immediately as they will need to confirm cover before accepting liability for your legal costs and any delay in notification may allow the insurer to refuse to accept the claim.
Confidentiality
We will keep confidential information about you confidential. However, the following conditions apply:
There is no confidentiality between joint clients.
Unless you tell us otherwise, we will assume that we are authorised to reveal information about you to other advisers whom you have instructed on related matters.
We have a statutory duty, which overrides our duty of client confidentiality, to check and confirm the identity of new clients and to report to the relevant authorities any knowledge or suspicion of money laundering relating to drugs offences or terrorism, and if we make such a disclosure we may not be able to tell you that a disclosure has been made. Also, we may have to stop working on your matters for a period of time and may not be able to tell you why.
Under the Criminal Justice Act 1993, we may report you to the relevant authorities if we know or suspect you of money laundering relating to other serious crime.
In order to comply with the SRA Accounts Rules 2019 we will be subject to checks by our accountants. This could mean that your file is selected for checking, in which case we would need your consent for inspection to occur. All inspections are, of course, conducted in confidence. If you prefer to withhold consent, work on your file will not be affected in any way. Since very few of our clients do object to this we propose to assume we do have your consent unless you notify us to the contrary. We will also assume, unless you indicate otherwise, that consent on this occasion will extend to all future matters which we conduct on your behalf. Please contact us if you require further explanation or if you would like us to mark your file as not to be inspected.
Limitation of Liabilities
This firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority.
Our maximum liability for loss or damage for a breach of your instructions, breach of contract, breach of trust negligence or otherwise (other than for fraud) is £5 million for any one transaction/matter or series of connected transactions, unless we notify you expressly of a different level of liability in our letter of engagement sending out these terms of business.
Our compulsory layer of professional indemnity insurance is with Travelers Insurance Company Ltd, Bond and Specialty Claim, One Creechurch Place, London EC3A 5AF, Tel: 020 3207 6000, e-mail: reportaclaim@travelers.com. We will provide details of the cover on request.
Equality and Diversity
We observe policies of equality and diversity in all our dealings with clients, third parties and employees. Please contact us if you would like a copy of our Equality and Diversity Policy.
Financial Services
Sometimes our work involves investments. We are not authorised under the Financial Services and Markets Act or by the Financial Conduct Authority and so may refer you to someone who is authorised to provide any necessary advice. However, we can provide certain limited services in relation to investments, provided they are closely linked with the legal services we are providing to you as we are regulated by the Solicitors Regulation Authority.
Where we are instructed by you to acquire, dispose of, or collect in any investment asset, we do so solely on an “execution only” basis. You should seek independent investment advice before instructing us to do so.
A complaints procedure and redress mechanisms in respect of any work we undertake involving investments are provided by the Solicitors Regulation Authority.
Accepting these terms
Our contract with you is governed by English law.
If you continue to instruct us after receiving these terms of business, you will have accepted the conditions set out above.
"Sinclair Gibson understands its clients' unique requirements and circumstances and is able to tailor its advice. This is mainly due to the team's knowledge of the wider legal and tax system."
Chambers HNW 2024
